Commercial-Grade Lock Replacement: preparing for the visit

The kitchen delivery door gets shouldered open more than a hundred times a shift, and lately the latch slips past the strike plate instead of catching it on the first push.

Worth answering before the call

Is there an electric strike, maglock or card reader already on this door? Do you have a record of the current keying or key-control log? Roughly how many times a day does this door open?

How does this service differ from a home lockout or residential rekey?

A home lockout or residential rekey is usually about one door and one household's keys. Commercial-grade lock replacement more often involves a system, several doors, a master key structure, and sometimes a fire or exit rule the door has to satisfy, so the assessment, the hardware selected and the record kept at the end are all built around managing that wider structure rather than a single lock.

Can you install a restricted or patented keyway?

Yes. A restricted keyway limits duplication to keys cut through the manufacturer or an authorized distributor rather than at an ordinary hardware counter, though the exact registration and proof-of-entitlement steps vary by system; a patent-protected keyway adds a further, legally backed layer of control on top of that. This is a common step for a business tightening key control after a lost key or staff turnover.